Reference

How papiwin Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you use papiwin, why we collect it, and how we keep it secure — including details tied to your DANA, OVO, or GoPay wallet activity.

Account data protectionWallet activity — DANA, OVO, GoPayCookie and session controlsYour data access rightsIndonesia region scope

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DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply encryption at the account and transaction level, meaning your wallet credentials and session tokens are never stored in plain text. Below are the four core practices we follow to keep your data handled correctly.

Encrypted Storage

Account passwords and wallet identifiers — including those linked to DANA, OVO, or GoPay — are stored using industry-standard encryption. We do not retain full payment credentials after a transaction is confirmed.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can withdraw cookie consent at any time through the cookie banner or your account privacy settings.

Data Retention Limits

We keep your account data only as long as your account is active or as required by applicable law. Once both conditions are met, records are deleted or anonymised on a scheduled cycle.

Request and Correction Rights

You have the right to access, correct or request erasure of personal data we hold. Submit your request via live chat or email and we will respond within the timeframe required by applicable local regulations.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct, or request deletion of your personal data, our support team handles those requests directly. You can also reach out if you have questions about how your wallet data — whether DANA, OVO, or GoPay — is stored or processed after a transaction clears.

Live Chat Open the chat widget inside your account dashboard to raise a data query. Our team will acknowledge your request and follow up with next steps.

Email Support Send your data access or deletion request to our support email address listed in your account settings. Include your registered wallet type for faster processing.

Account Settings Some data preferences — such as cookie consent and marketing communication opt-outs — can be adjusted directly from the Privacy section in your account settings panel.

What We Collect and Why We Collect It

papiwin Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you provide directly — your name, contact information, and the wallet identifier you use for deposits or withdrawals through DANA, OVO, or GoPay. We also collect session data: device type, IP address, and browsing behaviour

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within the lobby. This data serves three purposes: verifying your identity before a withdrawal is processed, maintaining account security, and improving how the lobby presents games to you on your next session. We do not sell your personal data to third parties. Where we share data
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with payment processors — such as the rails that handle your GoPay or OVO transfers — that sharing is limited strictly to what is needed to complete the transaction. Data retention periods follow applicable law in eligible regions; once your account is closed and retention obligations
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end, we delete or anonymise your records. You can request a copy of the data we hold on your account at any time through our support channel. Any data collected from players in Bandar Lampung or other parts of Indonesia is handled under the same policy
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terms. Use of this platform is subject to local law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on papiwin

Here are the questions we receive most often about data, account privacy, and your rights as someone who uses our platform in Indonesia.

We collect your name, contact details, and the wallet identifier you use — such as your DANA or OVO number. We also log your device type and session activity to maintain account security.

Transaction data is shared only with the payment processor needed to complete your deposit or withdrawal. We do not pass your wallet details to advertisers or unrelated third parties.

Submit a data access request through live chat or the support email shown in your account settings. Include your registered wallet type so we can locate your records accurately and respond promptly.

Yes. You can request deletion via our support channels. We will process the request after confirming your identity and checking that no outstanding retention obligation — such as a pending withdrawal verification — applies.

Retention periods follow applicable law in eligible regions. Once your account is closed and any legal retention period ends, we delete or anonymise your personal records on a scheduled basis.

We use session cookies for login continuity and analytics cookies to see how the lobby is used. You can withdraw consent through the cookie banner at any time or adjust settings inside your account privacy panel.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoCapsa Susun Turbo Round InfoAbout Us

How papiwin Handles Your Personal Data

How We Protect and Manage Your Information

Reach Us About Your Privacy Rights

Common Questions About Your Privacy on papiwin

01 What personal data does papiwin collect when I create an account?

02 Is my GoPay or OVO transaction data shared with anyone?

03 How do I request a copy of the data papiwin holds on my account?

04 Can I ask papiwin to delete my personal data?

05 How long does papiwin keep my account data after I close my account?

06 Does papiwin use cookies, and can I turn them off?

Privacy Policy

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